Cancellation and Refund Policy – Tours-Marruecos.com

🧾 Cancellation and Refund Policy | Tours-Marruecos.com

At Tours-Marruecos.com, we value our clients’ trust and understand that travel plans can sometimes change. For this reason, we apply a flexible, fair, and transparent cancellation policy that protects both our travelers and our local partners.

By booking any of our tours or private excursions, the client agrees to the following conditions, designed to ensure clarity, professionalism, and mutual confidence throughout the entire process.

📅 Cancellation Deadlines and Refund Conditions

Cancellations made more than 2 months before the start of the tour:
A full refund (100%) of the total amount paid will be issued. The request must be submitted in writing (via email or official WhatsApp) and confirmed by our reservations team.
Cancellations made between 1 and 2 months before the start of the tour:
A 50% refund of the total amount will be issued. This deduction covers administrative costs and prepaid services such as hotels, riads, desert camps, and transportation.
Cancellations made less than 2 weeks (14 days) before the start of the tour:
No refund will be issued. At this stage, most arrangements (accommodations, transportation, guides, and activities) are already confirmed and paid to local suppliers.

⚖️ Special Conditions and Exceptional Circumstances

At Tours-Marruecos.com, we recognize that certain situations are beyond the traveler’s control.
In cases of force majeure, such as border closures, health restrictions, flight cancellations, political conflicts, or natural disasters, our agency will review each case individually.

In these exceptional situations, we may offer the following options:

Date changes without penalty (subject to availability).
A travel credit valid for up to 12 months from the original tour date.
A partial refund, depending on the services already confirmed with local partners.

Our goal is always to provide a flexible and customer-friendly solution, while maintaining the high quality and professionalism that define our travel services.

🧾 How to Request a Cancellation or Modification

To request a cancellation or modification, the client must submit a written request including:

The full name of the booking holder.
The reservation or tour reference number.
The original travel dates.
The reason for cancellation or change.

Requests must be sent through the following official channels:

📧 Email: Toursmarruecos@gmail.com
📱 WhatsApp: +1 520-440-4518 / +212 666-656-376

Once the request is received, our team will confirm receipt and respond within 48 business hours, indicating the refund amount (if applicable) and the process to complete it.

💳 Refund Methods and Processing Time

Refunds will be processed through the same payment method used for the original booking (credit card, bank transfer, PayPal, or other).
Depending on the bank or payment provider, the refund may take between 5 and 15 business days to appear in the client’s account.

For bookings made through partner agencies or third-party platforms, refund conditions may vary according to the terms and policies of those intermediaries.

🤝 Commitment and Transparency

At Tours-Marruecos.com, our priority is to provide a responsible, authentic, and trustworthy travel experience.
Every booking involves coordination among multiple local providers (transportation, accommodations, guides, activities, etc.), and this policy seeks to protect both the traveler and our local partners.

We believe that open communication and transparency are key to building trust.
If any unexpected situation arises, please contact us as soon as possible so that we can find the best solution together.

🧭 Policy Summary

Cancellation Notice Period	Refund Amount
More than 2 months before departure	100%
Between 1 and 2 months before departure	50%
Less than 2 weeks before departure	No reembolsable

Tours-Marruecos.com thanks you for your trust and understanding.
Our commitment is to always provide a professional, transparent, and reliable service at every stage of your journey through Morocco.